Shipping policy

At Paw4Paw, we do our best to make sure your order arrives safely and on time. Please review our shipping policy below.

1. Processing Time

• Orders are processed within 1–3 business days (excluding weekends and holidays).
• You’ll receive a confirmation email once your order is placed, and another when your order has shipped.

2. Shipping Rates & Delivery Estimates

• Shipping costs are calculated at checkout based on your location and order weight.
• Estimated delivery times:
  
• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days
• 
  
• Please note: delivery delays can occasionally occur due to carriers, weather, or other factors outside our control.

3. Shipping Locations

• We currently ship to United States, and most countries.
• At this time, we do not ship to P.O. boxes or APO/FPO addresses. (Optional — include only if true)

4. Order Tracking

• Once shipped, you’ll receive a tracking number via email so you can monitor your order’s progress.

5. Incorrect Address or Delivery Issues

• Customers are responsible for providing the correct shipping address at checkout.
• If an order is returned to us due to an incorrect address, additional shipping fees may apply.

6. Lost, Stolen, or Damaged Packages

• Paw4Paw is not responsible for lost or stolen packages after they are marked as delivered.
• If your package arrives damaged, please contact us within 48 hours with photos so we can assist you.

7. International Shipping 

• Customs, duties, and taxes may apply for international orders and are the responsibility of the customer.
• Delivery times may vary depending on customs clearance.

8. Contact Us

If you have questions about your order or shipping, reach us at:

📧 paw4pawstore@gmail.com